FAQ

A few quick answers to the questions we hear most. If you don't see what you're looking for, feel free to reach out through our contact page.

Shipping

How long does shipping take?

Orders are typically processed within 1-3 business days. Once shipped, delivery generally takes 7-15 business days depending on your location. You'll receive a shipping confirmation email as soon as your order is on its way.

Do you ship internationally?

We currently ship to a number of countries at checkout. If you don't see your country listed, it isn't available for delivery yet.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link. You can use this to follow your package the whole way to your door. If you haven't received tracking information within a few days of ordering, check your spam folder or reach out to us and we'll look into it.

Returns

What's your return policy?

We want you to be happy with what you order. If something isn't right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging where possible.

How do I start a return?

Reach out to us through our contact page with your order number and a quick note about the issue, and we'll walk you through the next steps.

When will I get my refund?

Once your return is received and inspected, we'll process your refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Orders

Can I change or cancel my order?

If your order hasn't shipped yet, reach out as soon as possible and we'll do our best to accommodate changes or cancellations.

I received the wrong or a damaged item — what now?

We're sorry about that. Contact us with your order number and a photo of the item, and we'll sort out a replacement or refund right away.